These Terms are intended to provide clear contractual information before registration and purchase. Product-specific terms shown at checkout prevail for the characteristics of the selected product.
1. Provider and contact details
Q-VALIS is a digital platform owned, developed and operated by IC GLOBALTEST OOD, UIC 130370857, VAT No. BG130370857, registered address: 31 Krushovski vrah Str., 1618 Sofia, Bulgaria, represented by Boryana Taneva.
Email: training@globaltest-bg.com.
2. Scope and acceptance
These Terms govern registration, use of the platform and contracts for online courses, document systems and other digital products offered by IC GLOBALTEST OOD. Product-specific descriptions, licence terms and course rules shown before purchase form part of the contract.
Customers must be at least 18 years old. By ordering for an organisation, a person confirms that they are authorised to bind that organisation. Mandatory consumer rights remain unaffected.
3. Definitions
“Q-VALIS” or “the Platform” means the digital platform owned, developed and operated by IC GLOBALTEST OOD through which online courses, document systems and other digital products and services are offered.
“Digital content” means data produced and supplied in digital form. Within the Platform, this may include text, audio, video, images, questions, assessments, cases, PDF, DOCX, XLSX and other digital files and materials.
“Digital service” means a service that allows a consumer to create, process or store data in digital form or to access such data, or a service that allows the sharing of or other interaction with data in digital form uploaded or created by the consumer or other users. Within the Platform, this may include access to an account, course delivery, progress recording, answer processing, assessment and management of purchased products.
“Digital product” is used in these Terms as a general contractual expression for digital content, digital services or a combination of them offered through Q-VALIS by IC GLOBALTEST OOD. Use of this expression does not alter the legal classification of a particular product.
“Online course” means an organised combination of digital content and digital-service functionality supplied through the Platform for a stated period in accordance with the description and rules of the particular course.
“Document product” means a set of files in digital form supplied for download and use under the licence applicable to that product.
“Consumer” means a natural person acquiring or using a product outside their trade, business, craft or professional activity.
“Business customer” means a natural or legal person acquiring a product in connection with its trade, business, craft or professional activity.
Where a product includes both digital content and a digital service, the applicable rules are determined according to the nature of the relevant element, the product description, the contract and the mandatory provisions of applicable law.
4. Accounts
Each account is personal and must contain accurate information. Login credentials may not be shared. Only one active learning session is permitted at a time. The name entered is used for course certificates and cannot be changed directly; corrections require a support request and may require reasonable evidence.
The account holder is responsible for protecting their credentials and notifying IC GLOBALTEST OOD promptly of suspected unauthorised access.
5. Product information
Before ordering, the product page states the main characteristics, contents, language, price, access period, permitted users, technical requirements, compatibility, assessment rules, certificate conditions and any download or licence rights. Customers must review this information and ensure that their equipment and software meet the stated requirements.
Courses are private professional training products. They are not state, EU or regulator-approved qualifications and do not guarantee employment, accreditation, certification or a successful inspection.
6. Orders, prices and payment
Prices are displayed in euro. Consumer-facing prices are final and marked “VAT included”. The applicable VAT treatment is calculated from the customer type, location and valid VAT information. An order becomes binding only after the customer completes the required confirmations and activates a button clearly indicating an obligation to pay.
Payment methods initially offered are card and PayPal. Access is activated only after reliable confirmation of successful payment. IC GLOBALTEST OOD does not store card details. A payment failure does not create access rights.
7. Invoices
Customers may request an invoice and provide invoice details and a separate delivery email. Invoices are issued manually through the accounting software of IC GLOBALTEST OOD and sent electronically. Invoice processing does not delay digital access after confirmed payment.
Where a refund requires correction of an issued invoice, IC GLOBALTEST OOD will issue the applicable credit document.
8. Consumer right of withdrawal and immediate supply
Consumers generally have a 14-day right of withdrawal for distance contracts, subject to statutory exceptions. Where a customer requests immediate supply of digital content not supplied on a tangible medium, checkout will require separate, express confirmation that supply should begin before the end of the withdrawal period and separate acknowledgement that the right of withdrawal is lost when supply begins, where the applicable law so provides.
No box will be pre-selected. The order confirmation will reproduce the customer’s statements on a durable medium. These Terms do not exclude any withdrawal right where the statutory conditions for its loss have not been satisfied.
9. Course access and use
Unless the product page states otherwise, a course is available for 12 months from activation. Access is personal, non-transferable and provided through the account. Core course content may not be downloaded. Any downloadable supporting materials will be identified separately.
Unauthorised sharing, recording, copying, scraping, resale or circumvention of access controls is prohibited. IC GLOBALTEST OOD may protect the account and investigate objective indicators of misuse, while applying proportionate measures.
10. Assessment and certificates
For the currently planned course model, all mandatory modules must be completed and at least 85% achieved in the final assessment. Three initial attempts are available. Following the required repeat learning, two additional attempts are made available without extra payment.
A certificate records successful completion, not the score. It contains the learner’s name, course title, issue date, unique number and verification code, with a Course Overview on page 2. Certificates have no stated expiry date. They are private certificates issued by IC GLOBALTEST OOD.
11. Document systems and licences
Downloaded document products remain protected by copyright. The purchaser receives a perpetual, non-exclusive licence to use, edit, adapt and brand the purchased version internally. An organisation may make the internal copies reasonably required for its departments, personnel, sites and archives.
Resale, publication, gifting, external distribution or provision to consulting clients as a separate paid product is prohibited. Future versions are not included unless expressly stated. Download links remain available for 12 months; the licence for copies already downloaded continues thereafter.
Templates require professional review and adaptation to the customer’s organisation, activities and risks. They do not guarantee GMP/ISO compliance, certification, accreditation or a successful inspection.
12. Availability and support
Planned maintenance expected to exceed 30 minutes will normally be announced at least 24 hours in advance. Emergency work may begin immediately. If an unplanned outage attributable to IC GLOBALTEST OOD exceeds 24 consecutive hours, active access periods will be extended by the corresponding number of commenced days.
Support and complaints may be submitted through the account or to training@globaltest-bg.com. IC GLOBALTEST OOD aims to respond within two working days and usually sooner. Complex investigations may require up to 14 days, without limiting mandatory legal deadlines.
13. Conformity, remedies and refunds
Digital content and services will be supplied in conformity with the contract and applicable mandatory law. A reported issue is assessed against the product description, purchased version, technical specification and reproducible evidence. Where appropriate, IC GLOBALTEST OOD will first provide, correct or replace the affected content within a reasonable time.
Price reduction or termination/refund applies where required by law. Refunds are made to the original payment method. Following a full lawful refund for a downloaded product, the licence ends and the customer must cease use and delete retained copies.
14. Organisation purchases
An organisation may purchase multiple course places. A 10% discount applies to a single order for three or more places, unless a different published offer applies. All places share the 12-month period beginning on payment.
Each learner must register personally. A place may be reassigned before the learner first opens a module; afterwards it is personal. The organisation may see invitation/registration status, Not started/In progress/Completed, completion date and certificate number, but not answers, scores, failed attempts or detailed learning activity.
15. Suspension, deletion and records
Access may be temporarily suspended for security incidents, payment reversals, chargebacks or serious contractual misuse. Measures will be proportionate and reviewed.
Account deletion requires confirmation through the registered email address. Deleting an account with active products ends access, is irreversible and does not by itself create a refund right. Records required for accounting, legal claims, transactions and certificate verification may be retained in a restricted archive as described in the Privacy Notice.
16. Intellectual property
The platform, course materials, recordings, questions, cases, graphics, document systems and other original content are owned by or licensed to IC GLOBALTEST OOD. Purchase grants only the expressly stated right of access or use and does not transfer copyright or other intellectual-property rights.
17. Liability
IC GLOBALTEST OOD is liable in accordance with applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded, or limits mandatory consumer remedies. Professional content supports, but does not replace, the customer’s own qualified judgement, procedures, risk assessment or regulatory responsibilities.
18. Complaints and disputes
Customers are encouraged to contact IC GLOBALTEST OOD first so that a complaint can be investigated. Consumer disputes may also be referred to the competent Bulgarian consumer protection authority and an applicable recognised alternative dispute resolution body. The former EU Online Dispute Resolution platform has been discontinued and is therefore not referenced as an available complaint channel.
19. Governing law
Bulgarian law applies. For business customers, disputes are submitted to the competent courts in Sofia where legally permitted. A consumer is not deprived of mandatory protections or competent courts available under the law of the country of their habitual residence.
20. Changes and contract record
The version accepted at the time of an order applies to that order. Material changes will not retroactively reduce acquired rights. The platform records the applicable Terms, product description and required confirmations, and sends the contractual confirmation by email.